Dream Hire Luxe – Privacy Policy

Last Updated: 06 November 2025

Dream Hire Luxe (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a booking, or interact with us in any way.

1. Purpose of This Policy

This policy outlines how Dream Hire Luxe manages personal information to ensure transparency, security, and compliance with Australian law.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you contact or book with us:

• Full name, phone number, and email address
• Pickup and drop-off details
• Payment and billing information
• Event details (e.g., wedding, corporate, or transfer)
• Client feedback or correspondence

Additionally, when you browse our website, we may collect:

• IP address, browser type, and device information
• Website usage data via cookies or analytics tools

3. How We Collect Your Information

We collect personal information through:

• Online forms and bookings on our website
• Direct communication by phone, email, or social media
• Payment and invoicing systems
• Website cookies and analytics

You may choose not to provide certain information; however, this may limit our ability to deliver some services.

4. How We Use Your Information

We collect and use personal information to:

• Process and confirm bookings
• Communicate with clients about their services
• Manage scheduling, payments, and customer support
• Improve our website and service quality
• Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information.

5. Disclosure of Information

We only share personal information with trusted third parties when necessary, such as:

• Payment processors (for secure transaction handling)
• Insurance providers or legal representatives (if required by law)
• Chauffeurs and staff directly involved in fulfilling bookings
• Law enforcement or regulatory bodies (if required by legislation)

All third parties are required to handle personal information in accordance with Australian privacy standards.

6. Data Security

We take reasonable precautions to protect personal information from misuse, interference, loss, or unauthorised access.

Our safeguards include:

• Secure online booking and payment systems
• Restricted access to sensitive client information
• Regular review and monitoring of data protection systems

While we take all practical measures to protect data, no digital system is entirely risk-free.

7. Access and Correction

You have the right to request access to, or correction of, your personal information at any time.

Please contact us at bookings@dreamhireluxe.com.au, and we will respond within 10 business days.
We may require identity verification before processing your request.

8. Cookies and Website Analytics

Our website may use cookies and tracking tools to enhance your browsing experience.
Cookies help us analyse site performance and improve functionality.

You can choose to disable cookies through your browser settings, although some features of our site may not work properly if cookies are turned off.

9. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes.
When no longer required, data is securely deleted or de-identified.

10. Complaints and Enquiries

If you believe your privacy has been breached, please contact us at:

📧 bookings@dreamhireluxe.com.au

We will investigate your concern and respond promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy law.
The most recent version will always be available on our website, with the “Last Updated” date clearly shown.

12. Contact Us

Dream Hire Luxe
📍 Sydney, New South Wales, Australia
📞 +61 451 013 673
📧 bookings@dreamhireluxe.com.au
🌐 www.dreamhireluxe.com.au