Terms & Conditions

By making a booking, you accept these Terms in full. If you are booking on behalf of another person or a company, you confirm you have authority to bind them and you remain personally responsible for payment and compliance with these Terms.

We may update these Terms from time to time. The version published on this page at the time of your booking is the version that applies.

Dream Hire Luxe provides chauffeur-driven vehicle hire, including point-to-point transfers, airport transfers, hourly/as-directed hire, wedding car hire, luxury limousine hire, and corporate and group transport, using our own vehicles and by our network of pre-vetted independent third-party affiliate operators.

Affiliate operators are independent contractors, not our employees or agents. They are required to hold current passenger-transport accreditation, a satisfactory driving history, and their own comprehensive vehicle insurance before they are engaged. We ask for evidence of these at the time an affiliate joins our network, but cannot guarantee they remain current at every moment afterwards.

If your requested vehicle becomes unavailable, we will provide a comparable vehicle of the same or higher standard. Any substitution will not result in a higher fare than originally quoted.

Vehicle descriptions on this website (e.g. "Business Class Sedan", "First Class", "Luxury SUV", "Luxury Minivan", "Mini Bus", "Luxury Limousine") refer to a class of vehicle, not a guaranteed specific make, model or year. We will provide a vehicle of the booked class or similar.

Photographs of vehicles on this website are representative of the vehicle class and may not depict the exact make, model, year, colour or specification of the vehicle provided for your booking.

Quoted fares are calculated from the pickup/drop-off addresses, distance, vehicle class, and hire duration provided at time of booking. A fare may be revised if the pickup or drop-off address, date, passenger numbers, timing, additional stops, or additional requirements change from what was booked. Prices displayed elsewhere on the Site, including any "from" pricing shown for concert and sporting event transfers, are indicative only — the fare confirmed at the time of booking is the price that applies to your trip. Wedding car hire and luxury limousine hire are quoted per occasion, and the fare confirmed at the time of booking is the price that applies.

A booking is confirmed only once you receive a booking confirmation from us by email and, for priced bookings, payment has been successfully processed.

You are responsible for the accuracy of the pickup/drop-off addresses, date, time, passenger and luggage numbers, and contact details provided at booking. Errors that increase distance, time, or vehicle requirements may incur additional charges.

Hourly/as-directed hire has a 3-hour minimum per booking, and is restricted to a 15km radius of the pickup location or CBD as applicable. Additional stops can be added at booking. Any tolls incurred during an hourly hire (if any) are charged separately and paid at the end of the journey.

Once payment has been processed, we check availability and assign a chauffeur and vehicle to your booking.

We may cancel a confirmed booking at any time, whether before or after full payment has been made, including where a chauffeur or vehicle becomes unavailable, we are otherwise unable to meet the requirements of your booking, or for any other genuine operational reason. If we cancel your booking, we will notify you as soon as reasonably possible and refund in full the amount you have paid for that booking. Other than that refund, and except to the extent liability cannot be excluded under clause 10, we are not liable for any loss, cost, or inconvenience you incur as a result of that cancellation, or as a result of a chauffeur or vehicle arriving later than the scheduled pickup time.

Full payment is required at the time of booking, via secure checkout, for all priced bookings — including multi-vehicle, charter, and one-off corporate bookings. We do not offer a deposit or part-payment option for these bookings, and we do not store your card details ourselves.

Quote-only bookings — Wedding Car hire, Luxury Limousine hire, and Concert and Sporting Event Transfers — are confirmed by invoice or over-the-phone payment following your quote, not through our online checkout.

Corporate account customers: where we have agreed a corporate account or contract with you, bookings made under that account may be invoiced monthly in arrears rather than paid at the time of booking, on the payment terms set out in your account agreement.

Late payment (this clause applies to invoiced quote-only bookings and corporate account bookings only — all other bookings are paid in full at the time of booking, above): invoiced amounts not paid by their due date accrue interest at 2% per month on the overdue amount. We may refer overdue accounts to a debt collection agency, with reasonable recovery costs added to the amount owing.

Tolls, parking and GST are included in the quoted fare for point-to-point, airport, wedding, special occasion and other distance-based bookings. For hourly/as-directed hire, tolls incurred during the journey are not included in the quoted fare and are charged separately at the end of the journey, as set out in clause 3.

Other extra charges (waiting time beyond the complimentary allowance, additional stops beyond those booked, cleaning/damage fees, surcharges, and — for hourly hire only — tolls) may be charged to the payment method used for the original booking without further authorisation, or invoiced separately.

Waiting time beyond the complimentary period is charged per minute by vehicle class: $2.00 for Business Class Sedan and Luxury SUV; $2.50 for First Class and Luxury Minivan; $3.00 for Mini Bus/Sprinter (11-passenger and 14-passenger). Waiting time for Luxury Limousine bookings is charged as agreed at the time of quote.

For airport pickups, a Meet & Greet service (your chauffeur waiting at the designated limo pick-up area) is included where selected at booking.

Where we use flight tracking, we make reasonable efforts to adjust pickup timing for early or delayed flights, but we do not guarantee this and are not liable for any consequence of a flight arriving outside its scheduled time. Your chauffeur will get in touch with you as soon as you have landed to confirm the pickup arrangements.

If you cannot locate your chauffeur, you must contact them immediately using the details on your booking confirmation. If you do not attend the pickup point within the applicable grace period, or do not make contact with your chauffeur, the booking will be treated as a no-show under clause 6.

All bookings other than weddings and special occasions (point-to-point, airport transfers, hourly/as-directed, charter and corporate bookings):

Weddings and special occasions — full payment is taken at the time of booking (clause 4). If you cancel:

No-shows: if you or your passengers are not present at the pickup location within the applicable waiting period in clause 5, or you do not make contact with your chauffeur, the booking is treated as a no-show and the full fare is payable with no refund.

Amendments requested more than 24 hours before pickup are free of charge, subject to vehicle and chauffeur availability. Amendments within 24 hours of pickup are treated as a new booking and may attract the cancellation fee above for the original booking plus the fare for the new one.

Cancellations by us are covered in clause 3 — we may cancel a confirmed booking at any time for the reasons set out there, whether or not payment has already been made, subject to a full refund of amounts paid and no further liability on our part except to the extent liability cannot be excluded under clause 10.

Approved refunds are processed within 14 business days. Depending on your bank or card provider, it may take additional time for the funds to appear in your account after we process the refund.

Dream Hire Luxe is not a common carrier. We may, at our discretion, decline to carry any person or refuse a booking, including where a vehicle or route requested is unsafe or unreasonable to provide.

Our chauffeur may refuse to commence, or may terminate, a journey without refund where a passenger:

Smoking (including vaping) is prohibited in all vehicles, consistent with NSW smoke-free vehicle laws. A breach incurs the cleaning fee in clause 8.

Child restraints are provided on request at time of booking (baby car seat for children aged 0–36 months; booster seat for children aged 4–7 years) and fitted by our chauffeur. It is your responsibility to request the correct restraint for the child's age in advance.

Passengers under 18 years of age must be accompanied by a parent or legal guardian for the entire journey. We are unable to accept bookings for unaccompanied minors.

Some of our vehicles are fitted with dashcams for safety and security purposes, which may record video and audio of the journey. By proceeding with a booking in a vehicle fitted with a dashcam, you consent to being recorded for these purposes. If you do not consent, please notify us in writing before your booking so alternative arrangements can be made. Footage may be used to investigate a dispute, damage claim, or safety incident. See our Privacy Policy for further detail.

Our services are not a substitute for non-emergency medical transport. Our chauffeurs are not licensed or qualified to provide medical care and are not required to do so.

You are responsible for the full cost of repair for any damage caused to a vehicle by you or a member of your party, in addition to the cost of any lost trading time if the vehicle cannot be used for a subsequent booking as a result. Minimum cleaning fees:

Alcohol may only be consumed in the vehicle with the chauffeur's permission, and never where a passenger under 18 is present. Breakages or spills of alcoholic beverages are treated as a spill above.

We may charge the payment method used for the booking for amounts owing under this clause, or invoice you separately.

Luggage allowances are shown for each vehicle class at time of booking; excess luggage may require a larger vehicle and additional charge.

We are not liable for personal property left in a vehicle. If an item is found, we will make reasonable efforts to return it, and may charge a reasonable fee to cover the cost of doing so.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified.

To the extent permitted by law, and subject to the above, our liability for any failure to provide the services with due care and skill is limited, at our option, to re-supplying the service or to the cost of having the service re-supplied.

To the extent permitted by law, we are not liable for any indirect, consequential, or special loss, or for loss of profits, business opportunity, or missed flights, connections, or events, arising from delay, traffic, weather, mechanical failure, or other circumstances beyond our reasonable control.

Our total liability for any claim arising from a booking, other than a liability that cannot be excluded under Australian Consumer Law, is capped at the total fare paid for that booking.

Any claim relating to a booking must be made in writing within 30 days of the service date, except to the extent a longer period is required by law.

We are not liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemic, government restriction or direction, industrial action, road closures, or traffic incidents. Where such an event affects a booking, we will make reasonable efforts to notify you and to reschedule or refund the affected service.

You indemnify Dream Hire Luxe against any loss, cost, or claim we reasonably incur as a result of your (or your passengers') breach of these Terms, unlawful conduct, or negligence, except to the extent caused by our own negligence or breach.

We handle personal information in accordance with our Privacy Policy. By booking, you consent to that handling.

All content on this website (text, images, logos, and design) is owned by or licensed to Dream Hire Luxe and may not be reproduced without our written consent.

Photos or short video clips taken during a booking may be used for our social media and marketing purposes. You can opt out at any time by contacting bookings@dreamhireluxe.com.au, and we'll remove any such content on request.

If you have a complaint, contact us first at bookings@dreamhireluxe.com.au. We aim to acknowledge complaints within 3 business days and to resolve most complaints within 10 business days.

If a dispute cannot be resolved directly, either party may refer it to mediation through the Law Society of New South Wales before commencing court proceedings, except where a party seeks urgent interlocutory relief.

If any part of these Terms is found unenforceable, the remainder continues in force.

These Terms, together with your booking confirmation, are the entire agreement between you and Dream Hire Luxe for that booking.

A failure by us to enforce any part of these Terms is not a waiver of our right to do so later.

We may use a pre-vetted affiliate operator to fulfil a booking where reasonably necessary; these Terms continue to apply. Our chauffeurs and any affiliate operators are independent contractors, not our employees or agents, and to the extent permitted by law we are not liable for their individual conduct beyond our obligations under clause 10 (Liability).

These Terms are governed by the laws of New South Wales, Australia, and each party submits to the exclusive jurisdiction of its courts.

Questions about these Terms can be sent to bookings@dreamhireluxe.com.au or raised on +61 451 013 673.