Legal
Privacy Policy
Dream Hire Luxe (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, or interact with us in any way. By using our website or services, you agree to the terms outlined in this policy.
Last updated 17 August 20261. Information we collect
When you contact or book with us, we may collect:
- Full name, phone number and email address.
- Pickup and drop-off details.
- Payment and billing information.
- Event details (for example, a wedding, corporate booking or transfer).
- Client feedback or correspondence.
When you browse our website, we may also collect:
- IP address, browser type and device information.
- Website usage data via cookies or analytics tools.
Some of our vehicles are fitted with dashcams for safety and security. Where a booking uses one of these vehicles, video and audio of the journey may be recorded.
Where practical, you may deal with us anonymously or under a pseudonym — for example, when making a general enquiry — but this may limit our ability to provide certain services, such as confirming a booking.
2. How we collect your information
- Online forms and bookings on our website.
- Direct communication by phone, email or social media.
- Payment and invoicing systems.
- Website cookies and analytics.
You may choose not to provide certain information; however, this may limit our ability to deliver some services to you.
3. How we use your information
We collect and use personal information to:
- Process and confirm bookings.
- Communicate with clients about their services.
- Manage scheduling, payments and customer support.
- Improve our website and service quality.
- Comply with legal and regulatory obligations.
- Investigate a dispute, damage claim or safety incident, using dashcam footage where a vehicle fitted with one was used for the booking.
- Send you marketing communications about our services, where you have not opted out.
We will never sell, rent or trade your personal information. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
4. Disclosure of information
We only share personal information with trusted third parties where necessary, such as:
- Payment processors, for secure transaction handling.
- Insurance providers or legal representatives, if required by law.
- Chauffeurs and staff directly involved in fulfilling your booking.
- Law enforcement or regulatory bodies, if required by legislation.
All third parties we work with are required to handle personal information in accordance with Australian privacy standards.
Some of the service providers we use (for example, payment or mapping platforms) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that provider handles your information in a way consistent with the Australian Privacy Principles.
5. Data security
We take reasonable precautions to protect personal information from misuse, interference, loss or unauthorised access. Our safeguards include:
- Secure online booking and payment systems.
- Restricted access to sensitive client information.
- Regular review and monitoring of our data protection systems.
While we take all practical measures to protect your data, no digital system is entirely risk-free. If a data breach involving your personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with our obligations under the Privacy Act 1988 (Cth).
6. Access and correction
You have the right to request access to, or correction of, your personal information at any time. Please contact us at bookings@dreamhireluxe.com.au and we will respond within 10 business days. We may require identity verification before processing your request.
7. Cookies and website analytics
Our website may use cookies and tracking tools to enhance your browsing experience and help us analyse site performance and improve functionality.
You can choose to disable cookies through your browser settings, although some features of our site may not work properly if cookies are turned off.
8. Data retention
We retain personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. When it's no longer required, data is securely deleted or de-identified.
Dashcam footage is retained only for as long as necessary for safety, security or dispute-resolution purposes, and is then deleted.
9. Children's information
We do not knowingly collect personal information directly from children. Where you provide us with information about a child — for example, when requesting a child seat — you do so as the parent or guardian responsible for that child, and we only use that information to provide the requested service.
If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete it.
10. Complaints and enquiries
If you believe your privacy has been breached, please contact us at bookings@dreamhireluxe.com.au. We will investigate your concern and respond promptly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy law. The most recent version will always be available on our website, with the “Last Updated” date clearly shown.
12. Contact us
Dream Hire Luxe, Sydney, New South Wales, Australia. Phone +61 451 013 673, email bookings@dreamhireluxe.com.au, website https://dreamhireluxe.com.au.