Melbourne Airport chauffeur transfers: where your chauffeur meets you, terminal by terminal
At Melbourne Airport, your chauffeur meets you at an arranged meeting point inside the terminal, with a name sign on international arrivals where applicable. Here is how it works at each terminal, and what the new T123 Transport Hub means for your arrival.
Landing in Melbourne should feel like the beginning of your journey, not another queue to manage. A pre-booked chauffeur meets you at an arranged meeting point inside the terminal, and a little knowledge of how the airport is arranged makes the first ten minutes considerably calmer.
How many terminals does Melbourne Airport have?
Melbourne Airport is a single building with four terminals, and the walk between them is a long one, so it helps to know which one your flight uses. Terminal 1 serves Qantas, Terminal 2 is international, and Terminal 3 serves Virgin Australia. Jetstar and REX operate from Terminal 4. Confirm your terminal against your boarding pass or flight status before you land, as airlines occasionally reassign.
Where does my chauffeur meet me on international arrivals?
Once you have cleared baggage collection, customs and biosecurity, you enter the arrivals hall at Terminal 2. Your chauffeur will be waiting at the arranged meeting point inside the terminal, holding a name sign where applicable, so that you can find them at a glance. Please allow sufficient time after landing to reach it. Should you be delayed at any point, message or call your chauffeur, who will coordinate your meeting accordingly.
Where does my chauffeur meet me on domestic arrivals?
After baggage claim at Terminals 1, 3 or 4, make your way to the designated domestic meeting area arranged for your booking and remain inside the terminal. Even with carry-on only, walk to the same point rather than heading for the doors. Your confirmation will name the terminal and the meeting area, and your chauffeur will meet you there.
What changed at Melbourne Airport on 6 October 2026?
Public pick-up and drop-off for Terminals 1 to 3 now operates from the new T123 Transport Hub, as part of the airport's terminal expansion. Drop-off is on Level 3 and general pick-up is at the rear of Level 2, with the Departures Drive drop-off closed. Terminal 4 is unchanged.
For a pre-arranged chauffeur the experience stays the same: you are met at your meeting point and walked to your vehicle, rather than waiting in the public pick-up lanes. If a friend or family member is collecting you instead, they will use the new hub.
Why doesn't my chauffeur wait at the kerb?
Chauffeurs and hire cars at Melbourne Airport use dedicated driver bays within the car parks, not the public pick-up lanes, and drivers may only wait for passengers they have a booking for. It is the reason your flight number and a mobile number matter so much: they allow your chauffeur to be exactly where you need them.
What should I arrange before I land?
- Provide your flight number when booking. We use it to monitor your flight, so that your chauffeur can coordinate your pick-up around an early or delayed arrival.
- Keep your phone on after landing. Your chauffeur will confirm your meeting point.
- Child seats can be fitted on request at no additional charge. Please share the child's age or weight when booking so the right restraint is prepared.
- Oversized items such as golf clubs or skis are best in a Luxury SUV; mention them at booking.
One call to our team resolves anything this guide does not cover.
