What discretion means in a chauffeured car
Confidential calls, sensitive guests, and the standard we train chauffeurs to hold.
Discretion is the word every chauffeur company uses and few define. Here is what it means in practice, on our vehicles, on an ordinary Tuesday.
The chauffeur does not start the conversation
A greeting, a confirmation of the destination, and then silence unless you open it. If you want to talk, our chauffeurs are good company. If you want to work, they will not ask you about your weekend.
What is said in the car stays in the car
Chauffeurs are expected to respect client privacy and handle information about guests, destinations and conversations professionally and discreetly. Client information is handled discreetly and shared only where required for the coordination of the journey.
The cabin is built for calls
- Acoustic glazing and privacy glass on the first-class fleet.
- Onboard Wi-Fi, where available, for convenient connectivity during the journey.
- Radio off by default.
Vetting
Chauffeurs who drive for us hold the required driver accreditation and undergo background checks as part of our onboarding process. Where third-party operators are used, arrangements are made through our network of vetted partners.
Where it matters most
For business travellers and private clients, the value can extend beyond the vehicle itself — providing a quiet and discreet environment between meetings, appointments or destinations. Confidentiality arrangements, including an NDA, can be discussed where required for a corporate engagement.
